Q: How Long have you been in Business?
A: TLC Private Home Care opened it’s doors 3/1/2020, 15 days prior to the closing of the country
related to the pandemic.
Q: What kind of services do you provide?
A: We provide numerous amounts of different services. Personal care, Meal planning and prep, companionship, transportation to MD appts or to see their families, Hospice care, respite and Dementia / Alzheimer’s care and more. We also can provide Private Nursing, weekly check ins for med prefills, vital signs, safety, nutrition and hydration and physician communications.
Q: How do I know I will get the best care?
A: We only hire certified, experienced and vaccinated care givers. They are all CORI checked within MA guidelines.
Q: Will my family member always have the same care giver?
A: Our goal is to establish a long term care giving relationship with your loved one. Should your family want to ever request a different caregiver for any reason, we will search for a new care giver until your family is happy. If you come across a caregiver that you want more often and it exceeds to normal 40 hours in a work week, we give you the option to pay their overtime. If you care requires longer hours, it may be necessary to have multiple care givers. We strive for continuity, which is best for the patient.
Q: Can TLC Private Home Care help with medications?
A: When a patient comes on service, they come under our nursing model of care at no extra charge. This means our nurses can fill/order meds and our care givers can provide reminders to the patients.
Q: What do I do if I need to cancel a shift?
A: TLC Private Home Care asks that any changes in the schedule need to be made 24 hours in advance and to cancel services, 7 days notice.
Q: How can I verify a shift was completed?
A: TLC uses a software system which tracks in/out times of caregivers and they must be in certain distance of the patient’s home to do so. All notes are then checked by a nurse who can know if there was a change in condition at any time.
Q: Is this service covered by insurance?
A: Although private homecare is needed, it isn’t always covered by insurance. TLC works with many businesses who can help make recommendations on how to help pay for services. We do take Long Term Care insurance and it is all processed in house so the patient does not have to submit anything upon hiring TLC
Q: How is privacy of my information kept safe?
A: We adhere to all sate and federal applicable guidelines related to privacy of personal and health care information. This starts upon a formal service agreement. All our caregivers are bound by HIPPA. Your information is never sold to a third party under any circumstances. In fact only the office and direct care staff for a particular client have access to information related to the care of your loved one
Q: .Do we pay the caregiver directly?
A: There should never be any monetary exchange between patient and caregiver. The agency will bill weekly directly to the patient or their family.
Q: TLC Private Home Care seems like a great choice. What is the next step?
A: Give us a call! Together we can do an intake and find out exactly what is going on and the reason for reaching out. We will go over everything and then set up a nursing assessment. This assessment can take place in the facility or the home. Sometimes it is both. Usually we can begin services within a day or so.